How do I enable reviews in Brilloo?

Enable reviews in your business settings (reviews_enabled). After saving, customers receive email invitations when you complete a visit or linked POS sale.

What can customer reviews include?

A 1–5 star rating, optional comment, and up to 3 photos. Reviews appear in your dashboard inbox and can be shown on your public page.

Where do I see received reviews?

In the business dashboard under Reviews (/dashboard/business/reviews). Filter by branch, service, and date.

Customer Reviews

Collect ratings, manage reputation, and showcase them on your public page

10 min read

Brilloo Reviews lets you collect real ratings after every visit. Customers receive an email invitation, rate with stars, leave an optional comment, and can upload up to 3 photos. You review everything in the dashboard and choose whether to display them on your public page.

Enable reviews

Business settings

Reviews are included on all Brilloo plans. Turn them on in your company settings when you are ready to start sending automatic invitations.

Go to Business Settings in your dashboard
Enable customer reviews (reviews_enabled)
Save changes — invitations will go out on future completed visits
Optional: make sure the reviews section is visible on your public page

Automatic invitations

After each completed visit

When a service is marked complete (booking or POS sale with a linked customer), Brilloo can email the customer a secure link to leave their review.

Customer rates 1 to 5 stars
Optional written comment
Up to 3 photos of the service
One invitation per completed visit

Reviews inbox

Dashboard → Reviews

All reviews arrive at /dashboard/business/reviews. Filter by branch, service, or date range to spot trends and respond with context.

Consolidated view across branches or filter by location
Average rating and count by period
Full detail: stars, comment, and customer photos
In-app notifications when a new review arrives

Show on your public page

Visible reputation for new customers

If you enable the reviews section in the public page editor, approved ratings appear on your site (e.g. my-brand.brilloo.app). This helps convert visitors who have not tried your wash yet.

Higher-rated reviews stand out in the public section
Combine with gallery, services, and map for a complete page
Each branch can have its own page with local reviews

You will get an in-app notification when a customer leaves a new review, in addition to the invitation email the customer receives.

Best practices

Respond to negative reviews promptly and professionally
Share your public page link to build trust
Check the inbox weekly to catch quality issues early
Use feedback to train staff at specific branches