Privacy Policy

Privacy Policy

How we protect your information

Last updated August 10, 2025

Enterprise Security

SOC 2 compliant with industry-standard encryption

Data Protection

Your information is never sold or shared

Transparency

Full visibility into how we use your data

User Control

You control your data and preferences

Information We Collect

We collect only what's necessary to provide you with the best service

Personal Information

We collect the following personal information when you use our service:

  • Name and contact information
  • Account credentials and authentication data
  • Payment information and billing details
  • Vehicle information (brand, model, year, color)
  • Company and business information (for business users)
  • Branch location and service details
  • Reservation and booking history
  • Loyalty program participation and rewards
  • Usage data and preferences
  • Location data (when using map features)
  • Profile pictures and company images
  • Firebase Cloud Messaging (FCM) tokens for push notifications
  • Device information for notification delivery
  • Admin impersonation session data (for administrative purposes)
  • Trial subscription and expiration data
  • Loyalty redeem code usage and transaction history

Usage Data

We automatically collect information about how you use our service:

  • Device information (IP address, browser type, operating system)
  • App usage statistics and performance data
  • Location data (when using map features and geolocation)
  • Crash reports and error logs
  • Service booking patterns and preferences
  • Loyalty program participation and redemption history
  • Payment transaction data and billing history
  • Customer support interactions and communications
  • Email engagement and delivery status
  • Map interaction data (when using Google Maps features)
  • Push notification delivery and engagement metrics
  • FCM token registration and management data
  • Service worker usage and offline activity
  • Form interaction and validation data
  • Admin dashboard usage and management activities
  • Trial subscription management and conversion tracking

How We Use Your Information

Your data helps us provide better services and improve your experience

We use the collected information for the following purposes:

To provide and maintain our car wash booking and management platform
To process reservations, payments, and loyalty program transactions
To send booking confirmations, reminders, and loyalty reward notifications
To provide customer support and respond to inquiries
To display your location on maps and help you find nearby car wash services
To manage your vehicle information and service history
To process subscription payments and manage business accounts
To send important service updates and policy changes
To gather analytics and improve our platform functionality
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms of service
To deliver push notifications for reservations, loyalty rewards, and business updates
To manage Firebase Cloud Messaging tokens and notification delivery
To provide enhanced admin features including user impersonation and company management
To track and manage trial subscriptions with automated expiration notifications
To monitor platform performance and errors using Rollbar integration
To enhance security through Row Level Security (RLS) policies
To improve user experience through form standardization and validation

Sharing Information

We're committed to protecting your privacy and never sell your data

We do not sell, market, or transfer your personal information to third parties except in the following circumstances:

With your explicit consent
To comply with legal obligations and regulatory requirements
To protect and defend our rights and property
With trusted service providers including payment processors, email services, and map providers
With car wash businesses to fulfill your reservations and provide services
In connection with a merger, acquisition, or sale of assets
To prevent fraud and ensure platform security
To provide customer support and resolve disputes
With Firebase for push notification delivery and FCM token management
With Rollbar for error tracking and platform monitoring
With trusted analytics providers for service improvement
With administrative users for platform management and support purposes

Data Security

Multiple layers of security to keep your information safe

We implement appropriate security measures to protect your personal information:

Encryption of sensitive data in transit and at rest using industry-standard protocols
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms with role-based permissions
Rate limiting and protection against abuse and enumeration attacks
Secure payment processing with PCI DSS compliance
Employee training on data protection practices
Incident response procedures and breach notification protocols
Regular backups and disaster recovery planning
Secure API endpoints with proper authentication and validation
Location data protection with user consent requirements
Row Level Security (RLS) policies for database-level access control
Enhanced admin security controls and impersonation safeguards
Secure FCM token management and notification delivery
Comprehensive error logging and monitoring through Rollbar
Enhanced form validation and data sanitization
Service worker security and offline data protection

Your Rights

You have full control over your personal information

You have the following rights regarding your personal information:

Access: Request copies of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your personal data
Restriction: Request limitation of processing
Portability: Request transfer of your data
Objection: Object to processing of your data
Notification Preferences: Control push notification settings and FCM token usage
Admin Access: Request information about administrative actions and impersonation
Trial Management: Control trial subscription data and expiration notifications
Error Data: Request information about error logs and performance data collected

Push Notifications and Communications

We use Firebase Cloud Messaging to deliver important updates:

  • Reservation confirmations and status updates
  • Loyalty reward notifications and redeem code alerts
  • Trial expiration reminders and subscription updates
  • Business updates and service announcements
  • You can control notification preferences in your account settings
  • FCM tokens are stored securely and managed according to your preferences
  • Notification delivery is optimized for your device and usage patterns

Administrative Features and Security

Enhanced administrative capabilities include:

  • User impersonation for customer support and troubleshooting
  • Company management and business account administration
  • Enhanced security controls and access management
  • Comprehensive audit trails and activity logging
  • Row Level Security policies for data protection
  • All administrative actions are logged and monitored for security

Questions About Your Privacy?

We're here to help. Contact our privacy team for any questions about how we protect your information.

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